Tech Productions Blog Posts

Why You Should Integrate Technology into Your Brick-and-Mortar Business

When it comes to growing your business, it can seem like there are so many things you should be focused on. But where should you start? This article will walk you through three reasons why integrating technology into your brick-and-mortar store should be a priority.

Reduce Costs

When it comes to integrating technology into your business, one of the biggest differences it can make for you is reducing standard costs. For starters, when you are able to transition many of your files and paper documents to an online format, you’ll be able to save on paper. Even more than that, you may be able to get rid of certain equipment like excessive copiers and printers.

Furthermore, moving different tasks online can also free up a lot of your time. For example, if your business model relies on scheduling appointments, you may consider investing resources in an online scheduling service where customers can make their own appointments directly. This can not only save your time, but it can also improve customer satisfaction.

Source: https://kyledavidgroup.com/blogs/technology-integration

Simplify Your Business

In the past, many businesses have used customer service contact centers to deal with customer communication. Though these have been the standard for years, taking your customer service to the next level can help simplify your business. You should choose a business platform with integrated customer service.

Integrated customer service basically allows you to have your customer service agents connected with your other employees and facets of your business. Doing this pools information together which makes it easier accessed and helps you answer customer questions quicker and more effectively.

Source: https://www.podium.com/article/best-auto-repair-invoicing-software

Make Your Online to In-Person Customer Experience Seamless

In a day where technology is even more prevalent than ever before, customers want to be able to see your products online and then come into your store and find them easily.

In addition to ensuring that your products on and off-line match, you’ll want to make sure that the aesthetic of your store and your website match as well. If you can ensure that your website and brick-and-mortar store reflect each other, your customer’s experience will be more seamless.

Source: https://www.noupe.com/business-online/website-content-reflect-brand-identity.html

Figuring out how to integrate technology into your store can seem overwhelming at first. But it doesn’t have to be. Follow the suggestions in this article to get a head start on making your business more efficient with technology updates.

Read this next: 3 Helpful Tech Tools That Can Improve Your Business

3 Helpful Tech Tools That Can Improve Your Business

With all the technology out there, there are great options for tech that can help your business. Project management software, text-based survey software, and live chat software are three tech tools that can improve your business.

Project Management Software

Using project management software has many benefits for a business. Trying to juggle the different moving parts involved in handling multiple projects at a time, including people, deadlines, tasks, goals, and more, can lead to chaos, disorganization, and even sub-par work at times.

Project management software is useful because it can help you minimize time spent on the little things and keep you from doing more work than you need to. With project management software, you can improve planning and scheduling, have better collaboration, achieve effective task delegation, make file access and sharing much easier, integrate new members more easily, mitigate risks effectively, manage your budget better, work remotely, and even enhance productivity.

Text-based Survey Software

Surveys are very helpful for businesses because they allow you to pinpoint weaknesses and concerns in your product and customer experience. Survey data allows your business to make needed changes and improve, leading to greater success.

There are many benefits of text-based survey software. Using such software can save you time—surveys are distributed automatically through brief texts. Now, no one on your team has to spend time writing a customer survey request and manually sending it to your customers. You can also get quick responses and communicate back and forth with the customer.

Live Chat Software

Live chat software is another very helpful tech tool for businesses. Besides being easy to set up and sometimes even free, being able to live chat with customers comes with many benefits. With a live chat option, you can reduce your business’s expenses, increase your sales, improve your customer service and customer loyalty, isolate customer pain points, resolve problems much faster, make things more convenient for your customers, reap competitive advantages, expand your market reach, be more proactive, and harvest even more data.

Live chat has been proven to have the highest customer satisfaction levels when compared to email and phone communications. Customers return to businesses who offer a live chat feature. With live chat, customers don’t have to wait, and the option of sending a quick question through your live chat software is much more convenient than alternative channels.

By incorporating tech like project management software, text-based survey software, and live chat software, you can improve your business in many ways. Consider what helpful tech you could add to make your business better.

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4 Ways Technology Can Promote Unity Among Your Employees

Innovations in technology have, throughout the years, helped business leaders reach higher potentials than they’ve ever imagined, both financially and within product design. However, what if there is another way technology can help you with another critical area of your business? Employee unity is an essential part of any business, no matter the size. Here are four ways tech can help promote unity among your employees.

Workplace Communication

In today’s business world, those who have the information have the power. Therefore, at number one, is communication. Communication is critical for any business project to not only take off but take off smoothly. By utilizing mobile apps such as Slack, you can begin to communicate better with your employees regarding important areas of the business. You might be thinking, isn’t text enough? Text is often not the best choice when dealing in business because the mixing of personal and work life can deter employees from even looking at their messages. It is always best to have a designated area for this type of communication.

Automation

One of the most common issues within a workplace involves reminders. It is often someone’s job to remind another or themselves to do a particular task at a certain time. However, with so much going on, this can simply be forgotten. Confidence in each team member goes down, and so does the percentage of success for your project. Automation tools such as timed emails or mobile app reminders can allow your staff to keep everything on track and have confidence over each other that will enable them to innovate and pour better productivity into their work.

Wellness Tracking

Believe it or not, wellness programs actually help unify your employees. This is because it is something real and familiar to everyone. Studies show that company-wide nutrition events promote nutrition and unity if done correctly. The first step is to create a program that won’t alienate anyone. This means it cannot be too difficult nor too easy. A great way to help you gather data on the reliability and success of your program is to include wellness tracking technology. This can be as simple as developing an online chart where people can post their progress and encourage others to go as far as purchasing your employees fit-watches that provide them with real-time data.

Cloud-Based Storage Tools

The reality of a business is that not everyone can be at the office all the time. Business meetings, family matters, and other daily issues can force people to have to work remotely. This doesn’t have to bring everything to a halt. A great way to promote unity amongst your employees is to provide them mediums where they are being kept in the loop. Cloud-based storage tools provide this very service. Employees can add or detract work in real-time, thus promoting confidence and unity among your employees.

Promoting unity amongst your employees is easier said than done. However, by utilizing the tips listed above, you can begin making this process that much easier. Test out any of these suggestions and see what works best for your particular office and employees.

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Which Work Benefits Are the Most Important for Employees?

A business is made up of many factors—the most important one being the employees. Without employees to keep everything running smoothly, eventually, a business could start to crumble. Employees play a vital role in every company, however, they do it for a reason. Some employees want higher salaries while other employees want specific benefits.

Paid Time Off

Paid time off (PTO) is a very common benefit that many employees expect to have. Basically, it allows employees to get paid while taking time off from their job. When your employees are overworked without taking a break, they can become more stressed and less productive. Giving them paid time off can give them time to recharge or spend time with their loved ones. It allows employees to relax and take a breather without having to worry about missing hours. If a company doesn’t offer PTO, it can end up costing them in the long run. The business will start to lose money and the employee retention rate will definitely go down.

Health Programs

Another benefit that’s important to employees is health and fitness programs. It’s important to remember that employees need time to recharge their batteries. They have wants and needs, and the most important one is keeping their health in good condition. In fact, statistics show that wellness programs reduce sickness rates. In addition to providing health insurance, offering health programs such as preventative care can do wonders for your employees overall well-being. It can significantly boost morale, improve your employees’ mood and keep them in good health.

Retirement

Finally, offering your employees retirement benefits helps out everyone. Not only will it open the door to more potential recruits, but you also get to save on taxes. In addition, it also helps you save for your retirement as well. Giving employees the opportunity to save for their retirement helps them look toward the future. If this is your first-time offering retirement, you might not know how it works. To provide your employees with a retirement plan, a separate account needs to be made for each employee. From there, a small cut from their paycheck is placed into the retirement account. Furthermore, it’s important to know that taxes won’t be taken out of the retirement accounts until the money is withdrawn from it.

There are a lot of employee benefits you can offer, but these three are among the most important. If you’re not sure what your employees really want, just ask them. This too will make for a happier work environment and will ensure that your employee retention rates remain high.

How Companies Can Reduce Multitasking

In the world of business, the name of the game is efficiency. Companies that can get more done within a 40-hour workweek tend to be the most successful and well connected. Understandably, other business leaders attempt to emulate this only to fail miserably.

Here’s the Secret to Retaining Your Best Employees

A company can only reach its full potential if it has talented people in key positions. Therefore, business owners must understand what it takes to both attract and retain quality talent. In many cases, paying employees well and giving them opportunities to learn and grow will motivate them to stay. Here are a couple of tips to keep your best employees.